Dere Sir or Madam,
I bought an electronic dictionary from your online store on January 1st, but after using it for a short period of time, I found it has some problems.
To begin with, the battery needs recharging after a more 2 hours of use. This means that I need to carry my charter with me when I go out for a day. In addition, the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them. Personally, I find this to be completely unacceptable.
Therefore, I would like either to change for another model that works better or a full refund. Your help is greatly appreciated.
Your sincerely,
Zhang Wei
评分及理由
（1）内容完整性（满分3分）
得分：3分
理由：内容完整覆盖所有要点。邮件明确说明了投诉原因（电池续航短、按键过小）和解决方案要求（更换型号或全额退款），完全符合题目要求。
（2）语言表达（满分4分）
得分：3分
理由：存在少量语言错误但不影响理解。具体错误包括：
- "Dere" 应为 "Dear"（拼写错误）
- "a more 2 hours" 应为 "more than 2 hours"（语法错误）
- "carry my charter" 应为 "carry my charger"（拼写错误）
- "change for another model" 应为 "exchange for another ...
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